Make sure your domain name is ready to transfer

After you sign up with us, you’ll need to approve the transfer. You will receive an email asking you to approve the transfer as well as provide a transfer code.

How we handle Web hosting transfers

Customers who transfer their Web hosting service to our company are understandably often concerned that we’ll make changes to their existing service before they’re ready to switch.

We know that it might take some time to configure your Web site and e-mail on our servers, so we never make DNS changes to “point” your Web site or e-mail at our servers until you tell us it’s okay to do so.

When you signup with us, we’ll:

  1. Activate your account so you can publish your files, configure your e-mail, and so on.
  2. Send you a test URL address you can use to preview your site on our servers before it “goes live”.
  3. Start to transfer your domain name to our company so we can provide you with free domain name renewal, unless you ask us not to on the order form. You’ll need to approve the domain name transfer.

However, we won’t automatically make any DNS changes to alter your existing Web site or e-mail, even after the domain name has been successfully transferred. Instead, we’ll send you reminders and wait for you to tell us it’s okay to “point” your Web site and e-mail at our servers.

After you tell us to make that change, most people visiting your Web site and sending you e-mail will reach our servers right away. A small number of people may still reach the old hosting company for two or three days, though, so you should leave your hosting service “active” at the old company during that overlap period — this makes sure that your visitors will be able to view your site and send you e-mail no matter which company they connect to.

Doing things this way ensures that, as long as your current company doesn’t automatically cancel your DNS, Web site or e-mail service when you transfer your domain name (and they shouldn’t), your services won’t be touched until you’re ready. It also makes sure that people will be able to access your Web site and send you e-mail during the transfer, with zero “downtime”.

Is there any risk of downtime?

The only potential problem is a rare situation. If your current DNS, Web site or e-mail company does cancel their service without allowing any overlap, some visitors may have trouble during the changeover.

This can happen if you’re using free DNS or redirection services from companies like GoDaddy or eNom, and that company turns off the free DNS as soon as you transfer the domain name or update the DNS nameservers on their site.

Unfortunately, there’s no way to avoid this. The other companies are doing it intentionally: they know that they could still receive requests for your domain name for up to two days (that’s how DNS works), but they aren’t giving you a way to keep the services running there during that period. Fortunately, this is not a common situation.

 

What if I want to do things differently?

Although the section above describes the way we normally handle Web hosting transfers (as “safely” as possible), we’re flexible. Advanced users are welcome to do things differently.

If you prefer to keep your domain name registered with another company, we can provide you with instructions on updating your nameservers wwith your existing registrar.

 

Categories: Domains.

Make sure your domain name is ready to transfer

After you sign up with us, you’ll need to approve the transfer. You will receive an email asking you to approve the transfer as well as provide a transfer code.

How we handle Web hosting transfers

Customers who transfer their Web hosting service to our company are understandably often concerned that we’ll make changes to their existing service before they’re ready to switch.

We know that it might take some time to configure your Web site and e-mail on our servers, so we never make DNS changes to “point” your Web site or e-mail at our servers until you tell us it’s okay to do so.

When you signup with us, we’ll:

  1. Activate your account so you can publish your files, configure your e-mail, and so on.
  2. Send you a test URL address you can use to preview your site on our servers before it “goes live”.
  3. Start to transfer your domain name to our company so we can provide you with free domain name renewal, unless you ask us not to on the order form. You’ll need to approve the domain name transfer.

However, we won’t automatically make any DNS changes to alter your existing Web site or e-mail, even after the domain name has been successfully transferred. Instead, we’ll send you reminders and wait for you to tell us it’s okay to “point” your Web site and e-mail at our servers.

After you tell us to make that change, most people visiting your Web site and sending you e-mail will reach our servers right away. A small number of people may still reach the old hosting company for two or three days, though, so you should leave your hosting service “active” at the old company during that overlap period — this makes sure that your visitors will be able to view your site and send you e-mail no matter which company they connect to.

Doing things this way ensures that, as long as your current company doesn’t automatically cancel your DNS, Web site or e-mail service when you transfer your domain name (and they shouldn’t), your services won’t be touched until you’re ready. It also makes sure that people will be able to access your Web site and send you e-mail during the transfer, with zero “downtime”.

Is there any risk of downtime?

The only potential problem is a rare situation. If your current DNS, Web site or e-mail company does cancel their service without allowing any overlap, some visitors may have trouble during the changeover.

This can happen if you’re using free DNS or redirection services from companies like GoDaddy or eNom, and that company turns off the free DNS as soon as you transfer the domain name or update the DNS nameservers on their site.

Unfortunately, there’s no way to avoid this. The other companies are doing it intentionally: they know that they could still receive requests for your domain name for up to two days (that’s how DNS works), but they aren’t giving you a way to keep the services running there during that period. Fortunately, this is not a common situation.

 

What if I want to do things differently?

Although the section above describes the way we normally handle Web hosting transfers (as “safely” as possible), we’re flexible. Advanced users are welcome to do things differently.

If you prefer to keep your domain name registered with another company, we can provide you with instructions on updating your nameservers wwith your existing registrar.

 

Categories: Domains.